customer service

RETURN / EXCHANGE POLICY:

  • We will accept returns and exchanges within 30 days of your order.
  • All return packages must include a return form and be insured for the full value ofthe merchandise.
  • Store credit will be issued for all returns received after 30 days.
  • Please note that freight charges for returns are the customer’s responsibility.
  • For returns, the item cost will be refunded but not the original shipping.
  • All returns must be unworn and in original condition.
  • Return items to Lauren Merkin Productions Attn: Returns/Exchanges 231 West 29th St., Suite 201 New York, NY 10001.

SHIPPING GUIDELINES:

  • All orders will be shipped via UPS.
  • Orders cannot be shipped to PO boxes.
  • Orders cannot be shipped outside the fifty United States.
  • Shipping charges are as follows:

         - $8 UPS ground plus $2 for each additional item
         - $18 UPS second day air plus $2 for each additional item
         - $28 UPS next day air plus $2 for each additional item
         - $4 UPS ground for gift cards plus $2 for each additional item 

  • All expedited orders placed by 12pm EST will be shipped in the same business day.
  • Orders placed after 12pm are not guaranteed to ship the same day.
  • UPS does not deliver on Saturdays.

GIFT WRAP/SERVICES:

  • All orders can be gift wrapped for $5 additional per item.
  • All orders can include gift notes free of charge even if you do not choose gift wrap.
  • All gifts can be returned or exchanged following the regular return/exchange policies.

GIFT CERTIFICATES:

  • Virtual gift certificates can be purchase and sent via email to the desired recipient.
  • Physical gift certificates can be purchased and sent to the purchaser or the recipient ofthe gift.
  • Gift certificates can be purchased for any monetary amount of your choice.
  • Gift certificates are redeemable for merchandise only at www.laurenmerkin.com.
  • Purchases will be deducted from the card amount until the value reaches zero.
  • Gift certificates cannot be redeemed for cash.
  • To check available balance please visit the my account section of www.laurenmerkin.com.

REPAIRS:

  • If you have an item in need of repair, please download the REPAIR FORM and send it back to LAUREN MERKIN PRODUCTIONS ATTN: REPAIRS 231 WEST 29TH ST #201 NEW YORK, NY 10001.
  • Please be sure to insure your package for the full value ofthe merchandise.
  • We endeavour to make repairs free of charge but in the event we need to charge for the requested repair we will contact you before any action is taken.
  • Please note that freight charges for repairs are the customer’s responsibility. There will not be freight charges for the return of your repaired item.
  • If you have questions before sending in your repair, please contact us at info@laurenmerkin.com